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Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

FirstCall Office Solutions, Inc uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

User Provided Information

FCOS  is the sole owner of the information collected information from users  A user must provide contact information (such as name, email, and shipping address) and payment information (such as credit card number, expiration date). No sensitive payment information such as credit numbers are stored on our server.

Sharing of Information

All personally identifiable information collected, including email addresses, will be kept in strict confidence and will never be given, shared, rented, leased or sold to any third party without prior consent. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.


This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line. When our web pages ask users to enter sensitive information (such as credit card numbers), that information is encrypted and transmitted via high-grade SSL encryption.

What information do we collect?

We may collect, store and use the following kinds of personal information:

(a)    Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)

(b)    Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (such as name, email, shipping address, credit card number, and expiration date)

(c)    Information that you provide to us for the purpose of registering with us  

(d)    Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters  

(e)    Any other information that you choose to send to us


 We may use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. 

We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security.  We will use the persistent cookies to: enable our website to recognize you when you visit; keep track of your preferences in relation to your use of our website.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

 Using Your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

 We may use your personal information to:

 (a)    Administer the website;

 (b)    Improve your browsing experience by personalizing the website;

 (c)    Enable your use of the services available on the website;

 (d)    Send you goods purchased via the website, and supply to you services purchased via the website;

 (e)    Send statements and invoices to you, and collect payments from you;

 (f)    Send you general (non-marketing) commercial communications;

 (g)    Send you email notifications which you have specifically requested;

 (h)    Send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications)

 (i)     Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

 (j)     Deal with enquiries and complaints made by or about you relating to the website;

 (k)    Keep the website secure and prevent fraud;

 (l)     Verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service)

 Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.


We may disclose your personal information to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this privacy policy.

 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.

 In addition, we may disclose your personal information:

 (a)     To the extent that we are required to do so by law

 (b)     In connection with any ongoing or prospective legal proceedings

 (c)     In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

 (d)    To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling

 (e)    To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

 Except as provided in this privacy policy, we will not provide your information to third parties.

 Third party websites

 The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email or by post.

FirstCall Office Solutions, Inc.
2538 W. 7th St.
Los Angeles, CA 90057

Office: 1 (213) 736-2211

Fax: 1(213) 736-5380